Why your rental property needs a home handbook


A home handbook is a resourceful guide for occupants to turn to when a particular situation arises. Landlords should supply their new tenants with one upon moving in so they can turn to the handbook in times of need.

Learn how to compile your own and why they’re so important.

Ideally, a home handbook covers any piece of information vital to the property. This includes electrical appliance manuals, a list of emergency contact numbers and approved vendors for repairs.

When your newly acquired tenant first walked through your rental property, they probably asked you or your property manager a range of questions. Most would have been regarding how to pay rent or lock the doors, rather than who to contact in an emergency or how to deal with repairs.

By supplying your tenant with a home handbook, you are preventing future issues from spiralling out of control. Your tenant has a guide outlining who to contact or what to do in an emergency. Therefore, it saves them the hassle of disturbing you in the middle of the night.

Compiling a home handbook

It can be as simple as buying a plastic sleeve binder and writing a contents page of included material. The plastic sleeves make it easy to store pages and update/change information. Here’s what to include:

  • Emergency contacts: Include a list of phone numbers besides 000, such as the local police department, fire department, nearest hospital/medical centre and a 24-hour contact number for yourself or the property manager.
  • Electrical appliance manuals: Include the owner manuals for every electrical appliance you supply at your rental property. This ensures the tenant knows how to use them correctly. It also reduces the risk of damage caused by misuse.
  • Rent payment options: If you don’t have a property manager, it’s beneficial to include your rent payment details in the folder such as methods you accept and the payment cycle.
  • Local council policy: This can cover information regarding the local council area including garbage truck policies and pick-up schedule, or if the area has noise restriction policies after a certain hour.
  • Approved vendors: If your tenancy agreement allows tenants to call a service professional directly in the instance that repairs and maintenance is needed, it’s wise to supply a list of vendors you approve of to use.

Contact K.G. Hurst today if you need assistance with managing your Sydney investment property. We’re experienced and are here to help.

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